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Case Study 1 – New Implementation (Flexcube to Finacle)
Background: One of the largest commercial Bank of Mauritius has got a license to commenced business in India as the 1st universal bank in the country. The Bank has 3 business divisions - Corporate, Retail and Treasury – through which it caters to its customers across India – comprising retail customers, MSMEs, NRIs as well as large corporates and institutions.
Challenges
Bank Team had knowledge of domain but not on Standard Test Practices.
Release Management, Defect Management & Change management process were not defined by client
Non - Availability of Process Documents , Chart of accounts, charge sheet for longer time.
Longer turnaround time from Third Party Vendors.
Solution
Setting up the basic disciple of Matured Test Process.
Deployment of Standardized Tools and process for Test Execution & Defect Tracking.
Joint-ownership with Bank in finding out best suitable work around.
Enabling Bank User for performing day to day operation on Finacle swiftly & efficiently by Demos , Walkthroughs etc.
Providing standardized file format & process to implement through our Domain & Process expertise like ABPS , Salary /Vendor Payment format .
Project Duration: 10 Months
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Application tested : Finacle CBS, Retail & Corporate Internet Banking (FEBA), Finacle Treasury.
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Project Scope:m
•Define the Standardize Test Process across Projects
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•Standardize Templates for Reporting, Test Cases, Metrics and Governance.
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•Assess, Define and Measure Quality, Productivity and Efficiency metrics.
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•Test Design & Test Execution of Modules i.e. Assets , Branch Operations , CRM , Liabilities , Internet Banking , Mobile Banking , Payments, Trade Finance & Treasury.
Case Study 2 – Finacle Version Upgrade
Background: One of the new generation private sector banks in India. Who has a customer base of approximately 39 million across the country, including individuals, large corporations, various government entities and PSUs., has decided to version upgrade their existing core banking solutions Finacle 10.2.09 to 10.2.25. The project involves UAT Testing of Finacle solutions i.e., Finacle Core Banking, and QualityKiosk Technologies Pvt. Ltd. is appointed as a Testing Service Partner to provide the testing service.
Challenges
Product & Scheme Mapping – “With unique and diverse customization needs, the bank encounters mapping issues related to products, schemes, interest table codes, and charges.”
Testing on migrated data – Data mapping and integrity issue.
Old version & multiple version of Requirement Documents – Ambiguity in Understanding, difficulty in prioritization, increased in defects and rework, traceability issue.
Test Data – Increased in efforts for test data creation
Defect SLA - Defect Fixing SLA was not followed
Solution
Comprehensive Coverage – Validations with Parameters documents to ensure mapping is done as per Bank requirements.
Testing Approach – Scenarios are planned and executed on newly created and on migrated data to ensure system functionalities work correctly on migrated data
Requirement Gathering - Gathered information related to Bank Functionalities and tried mapping the same with Finacle Menus.
Test Data Management – Provided the required test data type to Bank for taking out dump from database.
Reporting - Highlighted Risks of Open Issues,
Project Duration: 12 Months
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Application tested : Finacle CBS
Results/Benefits achieved:
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• Process establishment – Re-usable Design Model, Test Management, Defect Management
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• Quick turnaround in design and execution phase with the help of experienced test team
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• Resolved requirements ambiguity through our domain expertise via clarifications and discussions
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• Retesting: Faster retesting of defects as team trained cross modules. Here we also measured retesting V/s Regression matrix.
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• Reduction of defect clarification and turnaround time reduced by 60%.
Case Study 3 – Merger & Migration
Background: In 2019, to reduce the amount of capital, it needs to put into the 3 Major PSBs i.e. Dena Bank, Vijaya Bank & Bank of Baroda, RBI decided to merge the 3 Banks – which inadvertently resulted into a INDIA’s first - ever – three – way consolidation of Banks “AMALGAMATION PROJECT” and Vijaya Bank and Dena Bank got merged in BOB.
Results/Benefits achieved:
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Automated Data Validation Utility – Data Migration Testing
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Data Validation Utility
Data Completeness
Data Correctness
Time Benefactor
Reducing Manual Intervention
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Functional Automation
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• Functional Automation was Introduced Early into Testing, which eventually helped in Early Understanding of Automation Approach and Strategy since Finacle Core is based “Menus”
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• Considering very stringent timelines for Functional Testing, Automation helped in achieving the completion of Functional Testing in desired time
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• Automating the Functional Testing eventually propelled in achieving a beneficial ROI and gradual decrease in Manual Effort
Project Scope & Understanding
Testing Approach
Challenges & Solution
Phase Wise Merger
Case Study 4 – Functional & Automation
Background: Saraswat Bank is one of the leading co-operative banking institutions based in Maharashtra, India and operating as a co-operative society since 14 September 1918. Bank has decided to upgrade their existing core banking solutions (SWIFTWeb) to Finacle. The project involves UAT Testing of various Finacle solutions i.e., Finacle Core Banking, Retail IB, Corporate IB, Mobile Banking & Treasury and QualityKiosk Technologies Pvt. Ltd. is appointed as a Testing Service Partner to provide the Testing services i.e., Manual Testing, Mobile Testing and Automation Testing
Challenges
Delayed Delivery from Infosys(Around 1 month) than given timeline
High TAT on defect analysis from Bank and Dev team
Earlier Bank has provided List of Menus to be executed, but later during execution around 100+ menus were marked as Out of scope.
Unavailability of Test Data, Unavailability of Business user and sign off acceptance.
EOD/BOD was not run due to which some EOD scenarios were not run,.
Solution
Framework for Reporting on Productivity, quality metrics, Timesheets including forward planning
Weekly call with Bank
Defect Triage Call
EOD scenarios such as SI execution, FD Interest Calculation etc. by Suggesting UAT date change
Project Duration: 12 Months
Application tested : Finacle CBS
Results/Benefits achieved:
•Efficient Tracking due to Test management and Defect Management Tool.
•Exhaustive Coverage of Impacted Areas
•Benefits & outcomes with automation
Case Study 5 – Performance
Background: The objective of this engagement is to undertake Performance Testing of Finacle 10.2.25 to ensuring acceptable response time, hardware usage, and transaction success rate.
Challenges
Degradation of Application Performance- This is due to maximum load that causes high hardware utilization when the number of concurrent users/requests increased.
Response time Optimization
Working of CRM APIs within SLAs
90% of wait time for Top requests due to lock in Web layer, JSSE2 encryption taking time for handling SSL & TLS encryption as WAS Level
Solution
Load Test- To perform load and soak test for 5000 concurrency and critical scenarios & APIs.
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To perform Root Cause Analysis (RCA) to drill down for bottlenecks using Dynatrace as a Profiling tool by monitoring infra, resources and logs.
